rj77 Privacy Policy

This privacy policy ("Policy") describes how personal information of rj77 platform users is collected, used, disclosed, stored, and protected. By using the rj77 website, mobile application, or any related services, you are considered to have agreed to all the terms of this Policy.

We believe your privacy is a fundamental right. That is why rj77 always manages your information with full transparency. Please read this policy carefully — if you have any questions, contact our support team.

rj77 collects various types of information to establish a relationship with you and provide services. This information can mainly be divided into two categories:

1.1 Personally identifiable information

For registration and account management, we may collect the following information:

• Full name and date of birth
• Email address and contact details
• National ID number or passport number (for verification)
• Current residential address
• Payment information (bKash, Nagad, Rocket, Upay account numbers)

1.2 Technical and behavioral information

Information collected automatically while you use the platform:

• IP address and device type
• Browser information and operating system
• Time spent on the platform and pages visited
• Gaming history and transaction records
• Click patterns and session information

rj77 collects your information in the following ways:

2.1 Information provided directly

When you create an account on rj77, log in, request a deposit or withdrawal, contact support via live chat, or send us an email — you are providing information directly. We consider this information necessary to deliver our services.

2.2 Automatic collection

While you use the platform, information is collected automatically through cookies, web beacons, and similar technologies. This helps improve the user experience and ensure security.

2.3 Through third parties

Certain information may be received from identity verification (KYC) service providers and payment gateways, which is used to ensure the security and legitimacy of your account.

rj77 uses the information you provide and that is collected for the following lawful purposes:

3.1 Account management and service delivery

• Creating and managing your rj77 account
• Processing deposit and withdrawal transactions
• Managing bonuses, rewards, and promotions
• Providing customer service and support

3.2 Compliance with legal obligations

• Completing the identity verification (KYC) process
• Complying with anti-money laundering (AML) regulations
• Verifying age (21+ verification)
• Maintaining required transaction records

3.3 Security and fraud prevention

• Detecting unauthorized access and fraud
• Monitoring suspicious transactions
• Protecting account security

3.4 Platform improvement and personalization

• Customizing the gaming experience according to your preferences
• Displaying relevant offers and promotions
• Improving platform performance and user experience

rj77 does not sell or rent your personal information. However, in certain circumstances we may share information with trusted partners:

4.1 Payment processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These organizations are governed by their own privacy policies.

4.2 Identity verification services

Identity-related information may be shared with KYC verification organizations to fulfill legal obligations.

4.3 Law enforcement agencies

Information may be provided to law enforcement agencies when required by a valid court order, judicial process, or government investigation. In such cases we always operate within the scope of applicable law.

4.4 Technology and infrastructure services

Limited information may be shared with cloud hosting, data analytics, and security service providers for operational purposes. These organizations are contractually bound to follow our guidelines and privacy standards.

The rj77 platform uses various types of cookies and web tracking technologies that help improve your experience and ensure platform functionality.

5.1 Essential cookies

These cookies are essential for running the core functions of the platform. They are used to maintain login sessions, verify security, and remember your preferences. These cookies cannot be disabled.

5.2 Functional cookies

These cookies are used for your language preferences, gaming settings, and personalized experience. They can be disabled, but doing so may cause you to lose some features.

5.3 Analytical cookies

Anonymous information is collected from these cookies to understand platform usage patterns and improve services. You can disable them through your browser settings.

rj77 applies industry-standard security measures to protect your information. Our security infrastructure consists of the following components:

6.1 Encryption technology

All data transfers are secured through SSL/TLS encryption. Sensitive stored data is kept protected with advanced encryption algorithms.

6.2 Access control

Only authorized personnel can access your information, and only when it is needed to provide services. All access logs are recorded and monitored.

6.3 Regular security reviews

Our security team regularly conducts vulnerability assessments and penetration tests. Any security flaws are corrected promptly.

6.4 Data breach response plan

If a data breach occurs, we will notify affected users as quickly as possible and take immediate steps to limit damage.

rj77 retains your information only for as long as is necessary to provide services and fulfill legal obligations.

7.1 Active accounts

All account information, transaction history, and communication records are retained while your account remains active.

7.2 Closed accounts

Even after an account is closed, certain information may be retained for a specified period to meet legal requirements. Transaction records are kept for the period required under financial regulations.

7.3 Marketing information

If you request to stop marketing communications, all marketing-related information will be deleted except for keeping your email on a non-contact list.

As a user of rj77, you have the following rights regarding your personal information:

8.1 Right to access

You have the right to know what information we hold about you and to receive a copy of that information. Contact the support team for this.

8.2 Right to correction

If the information we hold about you is incorrect or incomplete, you can request that it be corrected. Most information can be updated directly through your account settings.

8.3 Right to deletion

In certain circumstances you can request that your information be deleted. However, due to legal obligations, some information may not be possible to delete before the designated period ends.

8.4 Right to object to processing

You can object to your information being processed for certain purposes, including marketing communications. You can do this by using the "unsubscribe" option in any marketing email or by contacting support directly.

8.5 Right to portability

You can request to receive your personal information in a structured, machine-readable format.

rj77 strictly prohibits anyone under the age of 21 from using the platform. We never knowingly collect personal information from minors.

A national identity card or other accepted identity document must be provided at registration for age verification. If we determine that a minor has created an account, we will immediately close that account and delete all collected information.

If you are a parent or legal guardian and believe your minor child has provided information on our platform, please contact us immediately.

rj77 reserves the right to update this privacy policy from time to time. Changes may be made due to business changes, new legal obligations, or improvements to our services.

If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email
• A notification will be shown when you log in to the platform
• The "Last Updated" date at the top of this page will change

Continuing to use the platform after any changes will be considered your acceptance of the updated policy. We therefore encourage you to review this page periodically.

For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response Time: We aim to reply as quickly as possible

For formal complaints regarding data protection, please email us with the subject "Privacy Complaint". We take every complaint seriously.